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  • I am subscribed to a paid plan, but the passage time is not displayed.
    There may be a problem with information linkage with the app. Please log out and log back in again to see if there is any improvement.
  • I don't know my app login password. Even if I inquire, there is no reply.
    The initial password for the Tsuitamon app is set to the [Last 4 digits of the landline phone number or mobile phone number] you registered when you applied. Also, please note that if you send a blank inquiry email from an address that is not registered with Twitter, you will not receive an automatic reply when inquiring about your password.
  • Reflection of the passing time of going to and from school in the app is slow.
    We have set up the time to and from school displayed in the Twitter app as a confirmation of past records. Therefore, there may be a time lag in the reflection. Please check your arrival/departure email in order to confirm the arrival/departure time in real time.
  • Cannot log out.
    You can log out by selecting "Home" → "Gear mark" → "Logout" in the app.
  • I heard that the app has changed, but I'm not sure.
    We have released a new "Twitamon 2" app. The old app can no longer be downloaded, but since it is not possible to delete the one that has already been downloaded, we will inform you when we receive inquiries from those who are using the old app. Thank you. Please use the new "Tsitamon 2" app. Old app "Tsitamon": The character's face is an iconCurrent app "Tsitamon 2": An icon with a blue background and a character wearing a hat
  • Can parents see security camera footage?
    From the viewpoint of personal information protection, security camera footage can only be checked at the Twittermon PC installed at the school or at the Twittermon administration office. Even if the police request the provision of images, data cannot be extracted from the equipment installed at the school. Information may be provided by the secretariat after submitting the necessary documents from the police station.
  • What is the difference between paid and free members?
    For free members, the data of the arrival and departure time when passing through the school gate will be recorded on the school PC and the secretariat, but the arrival and departure email will not be sent, so it cannot be confirmed. If you become a paying member, you will be sent an e-mail with the time you arrive and leave school, and you can check your past records on the app or mobile site. In addition, free members can basically register only one email address, but if you become a paid member, you can register up to 6 email addresses, so you can share contact emails from the school with your family.
  • How do we manage personal information?
    We manage information thoroughly and strictly manage information. The data center is managed by an information security management ISO27001-certified company, and strict information management is performed based on the security policy. In addition, it is managed in a highly secure installation environment in server and network device management, with thorough entrance/exit management and room entry/exit management.
  • Do I need to pay to use it?
    Bringing an IC tag is free. By bringing it with you, you can get a record of the passage time and video, as well as general emails from the school, free of charge. (Limited to emails sent via the Tsuitamon system.) When using paid services, the paid plan (commuting to and from school email) is 440 yen (tax included) / Anshin Damon plan (compensation for discarding IC tags) is available for 550 yen (tax included). *Prices for paid plans may vary depending on the region. For details, please refer to the "User Guide" or Paid service application Please check from
  • Can I install it at home?
    Sorry. Currently, we only support installation in schools.
  • Are radio waves harmful to the human body?
    We give full consideration to health when transmitting radio waves. The radio wave output is an order of magnitude lower than the PHS used in hospitals, and it has been verified that it does not affect pacemakers. Please check this out for details.
  • What should I do with the IC tag if I want to graduate or withdraw from the membership?
    The IC tag is a rental item, so please return the IC tag to the school when you graduate. No special procedures are required as long as you return them to the school. However, if you wish to change schools or withdraw in the middle, please contact the secretariat from the "Inquiries by email" on the website.
  • Need a battery change?
    Depending on the type of IC tag, it may be necessary to replace the battery. When it is time to replace the batteries, new batteries will be distributed through the school. If there is a risk that the battery may run out before the secretariat distributes it, there is no problem in replacing it with a commercially available battery. Battery used: CR2032H
  • Will the IC tag be delivered to my home?
    Basically, we deliver to schools.
  • I lost my IC tag.
    Please contact us from "Email Inquiries" on our website. In addition, you need to pay the price of 2,200 yen (tax included) for the IC tag as it is a rental item. (The tag will be shipped after payment is confirmed.) For details, we will contact you by email after confirming the declaration, so please refer to that.
  • I want the lower child to have the IC tag of the upper child.
    Since the IC tag is registered one by one, the IC tag can no longer be used when the older child graduates. If your younger child also needs an IC tag, please add for your younger child. Please apply.
  • I haven't received my arrival/departure email.
    ①We have a trial period of about one month after IC tag distribution (until the end of the tag distribution month). If you do not apply for a paid plan after the trial period ends, the delivery of school commute emails will stop after the trial period ends. If you wish to apply, please refer to paid service application on the website. to apply. ②Is there a difference in the email address? You can check the address on the Tsuitamon mobile site or the Tsuitamon app. If you have not received an email yet, please check if the address is correct. *The initial password is the last 4 digits of your landline or mobile phone number. (3) Due to changes in mobile company security policies, emails may suddenly stop being delivered even if emails have been delivered. Even if you do not have a spam filter set up, please register the email address of Tsuitamon in the reception permission list as it may be rejected by the mobile phone company. For details on how to set up, please refer to "If you do not receive an email" on the Tsuitamon website. ④Since the IC tag emits weak radio waves, if you put it in a bag, etc., the radio waves will be absorbed by water bottles, keys, can pen cases, aluminum bags, and other metal objects. In some cases, it may not be delivered and the transit history may not be obtained. Therefore, we recommend that you attach it to the outside of your bag. In addition, if you pass by car or there is a car nearby, the radio waves may be blocked and you may not be able to record your passage history. ⑤ Due to the specifications of the system installed in the school, some tags require battery replacement depending on the type. If the IC tag has a positive screw hole, the battery needs to be replaced once a year. Batteries are distributed through the school when it is time to replace them, but have you finished replacing them? If not, please replace the battery. In addition, there are individual differences in batteries, and they may run out faster than usual. In that case, please contact the secretariat and we will send you a new battery. Note that batteries with star-shaped screw holes do not need to be replaced and can be used as they are until graduation. ⑥Have you passed through the school gate (or entrance) where the Tsuitamon system is installed? Currently, due to the influence of the coronavirus, some schools seem to have changed their entrance and exit gates. Please check once.
  • Please tell me how to set up to receive emails from Tsuitamon.
    If you do not receive an email.
  • I have applied for a paid plan, but I haven't received the commuting email.
    It takes 1-2 business days for the payment to be reflected in the system after confirming payment using the payment method selected when applying for a paid plan. Please wait for a while until the mail is delivered. If you do not receive an email within 1-2 business days, please contact the secretariat. Please note that the secretariat is closed on Saturdays, Sundays and public holidays.
  • I should have passed through the gate several times, but I didn't receive the commuting email.
    If you stay near the gate where Tsuitamon is installed, you will continue to receive radio waves from the tag, and you will receive multiple emails. In order to prevent this, school arrival and departure emails are sent once every 10 minutes. Only the first email will be sent for passage within 10 minutes. Please note that if you stay in front of the school gate for a long time, you will receive an email every 10 minutes.
  • I want to add an email address, what should I do?
    It is possible to add from the mobile site of Tsuitamon or the Tsuitamon app. For how to add it, please refer to the Change registration information Please refer to. *Paid members only
  • I have received emails to and from school at the address I have added, but I have not received all emails from the school.
    ①When you added your email address from the mobile site or Twitter app, did you check the item "Receive bulk emails"? If "Do not receive" is displayed or the button is greyed out, school commuting emails will be delivered, but mass emails will not be received, so please check. ②Because the sending method is different from the commuting mail, it may be judged as spam mail. Even if you do not have a spam filter set up, please register the email address of Tsuitamon in the reception permission list as it may be rejected by the mobile phone company. For details on how to set it up, please visit the Twittermon website. AB%E3%81%8C%E5%B1%8A%E3%81%8B%E3%81%AA%E3%81%84%E5%A0%B4%E5%90%88" rel="nofollow" target ="_blank">If you do not receive an email.
  • I have siblings, and it's hard to understand that the school email is the tag number. Can I change the name notation?
    The tag number in the school email can be changed to your preferred notation by changing the nickname on the mobile site or in the Twitter app.
  • I want to change my email address
    Changes can be made from the Twittermon mobile site or the Twittermon app. Regarding the change method, please refer to the Change registration information Please refer to. *For free members, only the representative address can be changed.
  • my address has changed
    Changes can be made from the Twittermon mobile site or the Twittermon app. Regarding the change method, please refer to the Change registration information Please refer to. *If you are transferring to another school, please contact us from the inquiry page on the website.
  • I want to change my child's name
    Regarding the name of the child, only the secretariat can handle it. Please call the toll-free number or contact us from the "E-mail inquiry" on the HP.








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